What we collect
To provide a quotation, we will ask for a name and e-mail address.
To enrol you on a course and provide a certificate we might ask for an e-mail address, name, residential address, if required, and contact telephone number.
If you are enrolled on a course, we will also need information related to any back, neck or joint/ mobility problems that may affect your ability to kneel and practice CPR and defibrillation with manikins. Reasonable adjustments can be made if such problems are relevant and as such will be recorded on paperwork.
We also collect demographic information such as postcode and exact address.
What we do with the information we gather
Internal record keeping:
All records are stored electronically on password protected documents.
Provide evidence or registration of attendance on a course and provide certificates of attendance or achievement in reference to a course.
With your permission, we might occasionally send promotional e-mails informing you of local, upcoming courses or special offers. If you enrol onto a course, we hold all records for five years. After that any paper-work is shredded and disposed of.
If we provide a quotation, but you do not enrol on a course we will delete all personal data (name, telephone number and/ or e-mail address) after one month.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used.
This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
The security of your data is paramount and every effort is made to keep it secure and private. We will never sell or share any of your details to third parties or e-mail you on their behalf.
Under GDPR legislation you have a right to access any information held about you. In addition you have a right to be informed and to correct or erase any data. You also have a right to withdraw consent to hold data about you at any time.